Online Shipping & Returns

Shipping..

We partner with An Post to ensure orders arrive in great time and condition. Shipping time is estimated between 2 to 6 working days.

We offer tracked shipping for orders up to 10kg for  €6

We also offer standard shipping for smaller purchases such as cards and pins, however this is not tracked and is up to 0.224kg : €3.

 

 

We currently only ship to the Republic of Ireland, but plan to expand on this in the future. We plan to offer alternative and tracking shipping options in the future.

Online Returns..

You can return your online purchase to us within 14 days of receiving it. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unopened and unused and in the same condition that you received it. It must also be in the original unopened packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

REFUNDS..

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS..

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 

SALE ITEMS..

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES..

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  project29dublin@gmail.com and send your item to: 29 Stoneybatter, Dublin 7, Ireland.

GIFTS..

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING..

To return your product, you should mail your product to: 29 Stoneybatter, Dublin 7, Ireland. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

This page is relevant to orders purchased online only. For items purchased in store please refer to your shop receipt for our in-store return policy. Thank you.